the purchase of Travel Extras• Affected passengers on cancelled flights can choose from any of these options:• " I am a daring traveler, mountaineer, food lover and adventure seeker Flight rescheduling, when Cebu Pacific moves your flight with at least a 1-hour difference
Please do send me more info through my email address about this

This is a developing situation.

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CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND
Dear Cebu Pacific, I booked a ticket for my cousin last year January 1, 2020
Cebu Pacific Customer Service
Note that the Cebu Pacific Travel Fund is not available for flight changes with less than one-hour difference
Manage Booking
TELL ME WHAT YOU THINK! Retrieve your booking by entering your Booking Reference Number and surname you can also input the surname of any of the passengers in that same booking
We continue to work closely with the various authorities and will provide updates as necessary Manage Booking only helps you retrieve your online bookings and update your contact information and Mabuhay Miles number
Here are the steps on how to request for Travel Fund It may be used for the same person on record

Due to current situation she cannot travel That's why she asked for a refund of the said ticket.

Manage Booking
I would like to clarify though if it is 7 billing cycles from the date you requested for a refund or if it starts on the day of your cancelled flight? Some things you must know when rebooking or rerouting your Cebu Pacific canceled flights:• Updated Cebu Pacific Travel Advisory COVID-19: The Government of Hong Kong Special Administrative Region SAR has temporarily prohibited the entry of passengers from places specified as extremely high-risk Group A until May 3, 2021, including the Philippines
CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND
The complete details on the IATF Resolution 104 can be viewed
How to Update Your Personal Details on the Cebu Pacific Website
If you are logged in using your GetGo account, type the booking reference number from your original booking in the provided box